Hear from Our Customers
Your water bill climbed again this month. Maybe it’s a hidden leak you can’t see yet, or fixtures that waste more water than they should. Either way, you’re paying for it.
Good plumbing work stops small problems before they turn into foundation issues, mold growth, or four-figure repair bills. You get systems that run quietly, drains that clear fast, and water pressure that actually works in every room.
When something breaks at 2 AM, you need someone who picks up the phone and knows what they’re doing. Not a call center. Not a voicemail. A real plumber who can be there within the hour, with the tools and parts to handle it. That’s what emergency plumbing services in Palo Alto, CA should look like—and rarely do.
We’re a family-owned company serving Palo Alto and the surrounding area. We’re licensed, bonded, and insured—which matters more than it sounds like when you’re dealing with California building codes and the liability that comes with water damage.
Palo Alto has some of the oldest housing stock in the Bay Area, and plenty of homes still running on original plumbing from 40+ years ago. We’ve seen what happens when galvanized pipes finally give out, when slab leaks go undetected for months, and when a “quick fix” from an unlicensed handyman turns into a permit nightmare.
You’re not looking for the cheapest bid. You’re looking for someone who won’t disappear after the check clears, who knows the difference between a temporary patch and a real solution, and who can explain what’s actually wrong without talking down to you.
You call or submit a request. We pick up—not a call center, not an automated system. You talk to someone who can actually schedule a real appointment or dispatch a plumber for emergencies.
We show up on time with a fully stocked truck. Our plumber assesses the issue, explains what’s wrong in plain terms, and gives you an upfront estimate before any work starts. No surprises on the invoice later.
Once you approve, we handle the repair or installation. That might mean replacing a water heater, clearing a main line, fixing a slab leak, or installing new fixtures. We test everything before we leave, clean up the work area, and make sure you know how to avoid the same problem down the road.
If it’s an emergency—burst pipe, sewer backup, no hot water in winter—we move faster. Most emergency calls get a plumber dispatched within an hour, because waiting until tomorrow isn’t an option when water’s pouring into your living room.
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Leak detection and pipe repair. Palo Alto’s water and sewer bills are projected to more than triple in the next 20 years, so even a small leak you can’t see costs real money every month. We use modern leak detection tools to find problems in walls, under slabs, and in underground lines without tearing up your entire yard.
Water heater repair and replacement. If your unit is over 10 years old, it’s living on borrowed time. We install traditional tank systems and tankless models, and we’ll walk you through which one actually makes sense for your household—not just which one has the highest margin.
Drain cleaning and sewer line service. Roots, grease buildup, and aging cast iron pipes are common issues here. We handle everything from simple clogs to full sewer line camera inspections and trenchless pipe repair, which lets us fix underground lines without destroying your landscaping.
Fixture installation and upgrades. Low-flow toilets, touchless faucets, whole-house water filtration. If you want to cut your water bill or improve water quality, we’ll install systems that actually work and explain what’s worth the investment versus what’s just marketing.
Most emergency calls get a plumber dispatched within an hour. That’s not a guarantee—it depends on where our trucks are and what time you call—but it’s what happens most of the time.
We keep trucks stocked with common parts so we’re not making multiple trips to the supply house while your basement floods. If it’s something we can’t fix on the spot, we’ll at least stop the immediate damage and schedule a follow-up for the full repair.
Emergency service costs more than a regular appointment. That’s standard across the industry, and it’s because you’re paying for availability outside normal hours. We’ll tell you the rate before we send anyone out.
Shut off your main water supply immediately. It’s usually near your water meter or where the main line enters your house. Turn the valve clockwise until it stops.
Open faucets to drain any remaining water in the pipes and relieve pressure. Move anything valuable away from the leak if you can do it safely. Don’t try to fix it yourself with tape or clamps—that rarely holds and can make the repair harder.
Take photos of the damage for your insurance company if it’s significant. Most homeowner policies cover sudden pipe bursts but not gradual leaks, so documentation helps. Once the water’s off and the area’s as controlled as it’s going to get, that’s when you call us.
Age is the biggest factor. If your water heater is over 10 years old and needs a major repair, replacement usually makes more sense. You’re looking at the cost of the repair now plus the likelihood of another failure soon, versus a new unit with a warranty.
If you’re seeing rusty water, hearing loud banging noises, or finding water pooling around the base, those are signs the tank itself is failing. Repairs won’t fix a corroding tank. If it’s just a heating element, thermostat, or pressure valve, those are straightforward fixes on a newer unit.
We’ll give you both options with honest pricing. Sometimes a $200 repair buys you another few years. Sometimes it buys you three months and you’re back to square one. We’ll tell you which situation you’re in.
We handle both. Commercial work includes restaurants, office buildings, retail spaces, and multi-unit properties. The scope is different—you’re dealing with more fixtures, higher usage, and stricter code requirements—but the fundamentals are the same.
For commercial clients, response time matters even more because downtime costs you revenue. A restaurant with a broken dishwasher or a backed-up grease trap can’t operate. We prioritize those calls and keep commercial-grade parts in stock.
If you manage multiple properties in Palo Alto, we can set up a maintenance plan that includes regular inspections, priority scheduling, and discounted rates on repairs. Catching small issues during scheduled maintenance is cheaper than emergency calls at midnight.
Trenchless repair lets us fix or replace underground sewer lines without digging up your entire yard, driveway, or landscaping. We create small access points and either reline the existing pipe or pull a new pipe through the old one.
It’s faster, less disruptive, and often cheaper when you factor in the cost of restoring everything we’d have to tear up with traditional excavation. You’re not paying to remove and replace concrete, replant trees, or fix irrigation systems.
It doesn’t work for every situation. If the pipe has completely collapsed or the line is too damaged, excavation might be the only option. We’ll run a camera inspection first and show you exactly what we’re dealing with before recommending a method.
It depends entirely on what’s broken and what it takes to fix it. A simple drain cleaning might run $150-$300. A water heater replacement is typically $1,500-$3,500 depending on the type and size. A slab leak repair can range from $500 to several thousand if we need to access pipes under your foundation.
We give you an upfront estimate before we start any work. You’ll know what it costs, what’s included, and how long it should take. If we find additional problems once we’re into the job, we stop and get approval before doing anything extra.
Emergency calls and after-hours service cost more—usually 1.5x to 2x the regular rate. That’s industry standard, and it reflects the cost of keeping plumbers available 24/7. If it’s not a true emergency, scheduling a regular appointment will save you money.
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